Frequently Asked Questions
📦 Shipping & Delivery
Do you offer free shipping?
Yes! Orders above ₹999 ship free across India. Orders below that carry a small shipping charge at checkout.
How long does delivery take?
Orders are typically dispatched within 1–2 business days and delivered within 4–7 business days, depending on your location.
Do you ship internationally?
Currently, we ship only within India.
How do I track my order?
Once your order ships, you'll receive a tracking link via email/SMS. You can also message us on WhatsApp at 9929003654 with your order number for a status update.
↩️ Returns & Exchanges
What is your return policy?
We accept returns within 3 days of delivery, provided the item is unused, unworn, and in its original packaging. See our full Refund Policy for details.
Can I exchange an item instead of returning it?
We currently offer refunds only, not direct exchanges.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5–7 business days to your original payment method.
💳 Payment
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, popular wallets, and Cash on Delivery (COD).
Is it safe to pay on your website?
Yes — all payments are processed through Shopify's secure, encrypted checkout. We never store your card details.
💎 Product & Care
Is your jewelry hypoallergenic / skin-friendly?
Our jewelry is made with a brass base, finished with gold or silver platin