Refund policy

AT JIWALS, we are committed to delivering high-quality fashion jewellery. Please read our Return & Refund Policy carefully before placing your order.

Returns

  • Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
  • You must raise a return request within 3 days of receiving your order.
  • An unboxing video is mandatory for all claims related to damaged, defective, or missing items.
  • Products must be unused, unworn, and returned in their original packaging with all tags intact.

    Non-Returnable reason

    For hygiene and quality reasons, we do not accept returns for earrings

    • Change of mind
    • Color or design preference
    • Used or worn jewellery
    • Customized or personalized products
    • Sale or clearance items

    Refund Policy

    • We do not offer cash refunds.
    • Once the returned item passes our quality inspection, customers will receive Store Credit equal to the product value.
    • Store Credit can be used on future purchases at JIWALS.
    • Shipping charges are non-refundable.

    Replacement

    If you receive a damaged, defective, or incorrect product, we will provide a replacement (subject to product availability). If the same product is unavailable, Store Credit will be issued.

    Cancellation

    • Orders can be cancelled only before they are shipped.
    • Once an order has been dispatched, it cannot be cancelled