Shipping policy

At JIWALS, we aim to deliver your orders safely and on time.

• Order Processing: Orders are processed within 1–3 business days after successful payment.
• Delivery Time: Orders are generally delivered within 3–7 business days, depending on the delivery location.
• Shipping Charges: Shipping charges, if applicable, will be displayed at checkout.
• Tracking: Once your order is shipped, tracking details will be shared with you via email/SMS/WhatsApp.
• Delivery Delays: Delivery may occasionally be delayed due to courier issues, weather, holidays or other unforeseen circumstances.
• Incorrect Address: Customers are responsible for providing the correct delivery address. Additional shipping charges may apply for re-shipping due to an incorrect address.
• Damaged Package: If your package arrives damaged, please contact us within 24 hours of delivery with photos/videos of the package and product.For any shipping-related questions, please contact JIWALS Customer Support through the contact details provided on our website